Refund policy

Thank you for shopping at Velmora.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and in its original packaging

• With proof of purchase

To start a return, please contact us at:
support@shopvelmora.com.au

If your return is accepted, we will provide instructions on how and where to send your package.

Non-returnable items include:

• Personal care items

• Used products

• Items damaged due to misuse

Once we receive and inspect the item, we will notify you about the approval of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable.